Support

We're happy to help.

Tell us your phone (iPhone or Android) and what happened. We usually reply within two business days.

Quick answers

I got a new phone. Are my lists still there?

Yes. Install the app and sign in with the same account, and your lists, recipes and campsites are there. To bring back your subscription, open ☰ menu → Gear & Grub Pro and tap Restore purchases.

Does it work without signal?

Yes. Your lists are kept on your phone too, so you can tick items off and change them anywhere. Changes catch up when your phone is back online. Adding a campsite photo and importing a recipe from a link need a connection.

How do I get a campsite's coordinates from Google Maps?

In Google Maps, press and hold the spot until a pin drops, then copy the numbers shown at the top (like 44.42764, -110.58848) and paste them into the campsite. At the campsite itself, you can tap Use my location instead.

Use my location doesn't work.

Turn on Location for Gear & Grub in your phone's settings, step outside if you can, and tap it again. You can always paste the coordinates instead.

A recipe link won't import.

A few websites don't allow apps to read their pages. Copy the recipe text on the website, then use Recipes → Import → Paste text. Put the name on the first line, then the ingredients, then the steps.

How do I rename or delete a category?

On any screen, touch and hold the category, then rename it or tap Delete. Deleting a category also deletes the items in it. Deleting a recipe category keeps the recipes.

How do I cancel my subscription?

On iPhone: Settings → your name → Subscriptions → Gear & Grub List. On Android: Google Play → your profile → Payments and subscriptions → Subscriptions → Gear & Grub List. Your lists stay saved either way.

How do I get a refund?

Purchases go through the App Store or Google Play, so refunds are handled by Apple or Google. Request one from your Apple or Google account's purchase history.

How do I delete my account?

In the app: ☰ menu → Profile → Danger zone → type DELETE → Delete account. This deletes your lists, recipes, campsites and photos.